In a Nutshell
pros
- Instills confidence and security
- North America-based Trained Care Specialists 24/7/365
- FDA registered at-home only or mobile options
cons
- No customer support email address
- Cellular requires AT&T phone signal
Lifeline at a Glance
Product
Features
Connectivity/Mobility
Alerts
Connectivity/Mobility
Monitoring Services
All of Lifeline’s medical alert systems offer its users reliable help at the push of a button. One of the best parts about the service is that you’re able to customize your care plan according to your needs, health, and independence. This lets spouses, children, and caregivers, remain in control by choosing how the medical device wearer will get help when the button is pressed. You can choose a neighbor, family member, caregiver, or have Lifeline dispatch emergency services. The alert service is fast and reliable, and on average puts the wearer in touch with a trained care specialist in less than 12 seconds. The 3 redundant response centers are North America-based, offer multilingual support, and is available to assist 24/7/365. The button can be pressed for anything, whether it’s a house fire, medical emergency, or even if the wearer is locked out of their house.
Lifeline monitoring service includes the following features:
- Customized care plan
- Highly-trained and dedicated care specialists
- North America-based response centers
- Multilingual support - over 200 languages
- 24/7/365 staffing
Product Features
Features vary depending on the service selected. To find the right product, you will first need to decide if you want a system for use only in the home, or for at home and while you are on-the-go.
HomeSafe
HomeSafe is meant for individuals who spend the majority of their time at home. It comes with a wearable pendant or wristband and provides wearers with a feeling of security in and around their home. It gives them more confidence doing daily tasks like stepping out of the shower or walking up and down stairs
It has a wide range so it can send alerts from anywhere within the house, and has two-way voice communication so you can speak directly with a Trained Care Specialist. The pendant is sleek and modern looking, waterproof, lightweight, and comes with a long-lasting battery. For an added layer of protection, HomeSafe with AutoAlert has all of the features of the standard HomeSafe system plus AutoAlert, their proprietary fall detection technology.
On the Go
On the Go is meant for people who spend a lot of time outdoors or on-the-go. It provides the same monitoring capabilities as HomeSafe, but is GPS enabled and there is no base station to worry about. On the Go is light-weight so it’s never uncomfortable to wear, and can be worn at all hours of the day. It includes automatic fall detection, has 5 locating technologies to allow the response center or medical personnel to quickly identify your location and send help.
- All-in-one pendant device
- Water resistant
- Rechargeable battery that lasts up to 3 days on a single charge
- Airplane mode for traveling
- 2-way voice communication
- 5 locating technologies
- Automatic fall detection
Installation Process
Setting up Lifeline’s medical alert systems is fast and easy. Both HomeSafe can be used for home with landlines or with good cellular connectivity, and On the Go is for use in homes with good cellular connectivity, as there is no communicator. To set up HomeSafe through your home phone line, all that’s needed is a power outlet and a phone jack. You will then need to:
- Choose a location for the device
- Plug in the power cord
- Plug the phone cord into a wall jack
- Connect your phone to the communicator
- Run a test call, and you’re done
To set up the device using a cellular network, you’ll have to order the Lifeline wireless communicator, which connects to the AT&T cellular network. All you do is plug your communicator’s power cord into a wall outlet, and you’re good to go.
For On the Go, all you'll need to do is press the button to activate the service once you receive it. Nothing plugs in, except when you need to charge the button.
Contract and Fee
Lifeline’s On the Go costs $44.95 per month, plus a one-time fee of $99.95 for the device itself. Its most basic home-based device, HomeSafe Standard, costs $29.95 per month for a landline connection and $44.95 per month for a cellular connection, and has a one-time activation fee of $50, but often, that fee can be waived. Lastly, HomeSafe with AutoAlert costs $44.95 per month with a landline connection and $56.95 per month with a cellular connection, and has a one-time activation fee of $50.
There is also a one-time $19.95 shipping cost for all products, as well as an option to pay $99.00 for a Lifeline technician installation. As far as returns, if your order has already shipped, you may have to pay a $50 restocking fee. Lifeline offers month to month billing, and doesn't require long-term contracts.
Customer Service
If you have any questions regarding Lifeline's products or services, you can visit the support page on the website. You will find guides with illustrations and detailed instructions on setup, operation, and device troubleshooting. There are also specific pages for billing support and shipping and returns. Lifeline also has several informative blogs, downloadable tips and guides, and informative videos. If the guides don’t answer your questions, you can reach out to the customer support team by phone or live chat. You can also fill in an online form and a representative will respond within 1-2 business days.
Bottom Line
Lifeline’s products transcend their materials. Though made with state-of-the-art materials and cutting-edge technology, the medical alerts are mere links in a chain of support and communication that keeps everyone from caregivers to doctors connected for and invested in the wellbeing of seniors and others with health problems. The devices themselves are sleek, modern looking, and provide autonomy and independence for the wearer. The company values its customers and aims to assist them as much as possible. It does this through its quality customer support team and multilingual, 24/7 response center.
About Lifeline
Lifeline was founded in 1972 when gerontologist, Andrew Dibner, Ph.D., came up with the idea for an emergency response system. After the company joined forces with Royal Philips Electronics in 2006, it grew to become a global and industry leading medical device provider. It emphasizes a customer-first mentality and constant innovation. In July 2021, Connect America acquired Lifeline from Philips, and the company name reverted back to Lifeline Systems.
Contact
Phone: 855-681-5351
