In a Nutshell
pros
- Price-lock guarantee
- 24/7 US-based monitoring
- Versatile at-home and mobile devices
cons
- Can be a little expensive
- Add-ons like fall detection cost extra
LifeFone at a Glance
Product
Features
Connectivity/Mobility
Alerts
Connectivity/Mobility
Monitoring Services
All LifeFone subscriptions are backed by 24/7 monitoring by trained emergency response professionals. All monitoring centers are based in the United States, and service is available in both Spanish and English. Nationwide monitoring coverage is available, and emergency calls are answered within 15 seconds, on average.
When you’re setting up your LifeFone system, you will be able to provide personalized emergency care instructions. The LifeFone response team can use these to optimize their service, ensuring you’re getting the exact service you expect and deserve.
Product Features
LifeFone’s medical alert systems offer a broad range of features across their six solutions, including wearable wrist and pendant options for enhanced flexibility and convenience. Each system shares several key characteristics, while also boasting unique functionalities.
Most of LifeFone’s systems now come with optional fall detection for added security, though this feature requires an additional purchase. The devices operate across the USA, leveraging Verizon or AT&T 4G networks for reliable mobile connectivity.
All LifeFone systems allow users to establish a personalized emergency care plan, detailing crucial personal and medical information. This facilitates a more effective response in emergencies. Furthermore, there’s a 30-day money-back guarantee and a lifetime full replacement warranty for all hardware, ensuring peace of mind for users.
LifeFone has expanded its product range to include the Safe Watch Active®, a medical alert smartwatch with GPS-based assistance, 2-way communication, and a comprehensive sensor suite. This smartwatch features advanced location tracking using GPS and WiFi, heart rate monitoring, daily step count, and weather updates. It has all-day battery life and offers optional caregiver services for enhanced oversight.
The latest addition is the VIPx, a compact and lightweight device with a choice of three colors and an optional fall detection feature for an extra $5/month. It offers a 16-day battery life, but unlike other high-end devices, it lacks a temperature sensor. The VIPx integrates with the LifeFone XIPX Caregiver Mobile App, allowing caregivers to monitor the wearer's location, activity, and receive CareAlert notifications.
These features, combined with LifeFone's commitment to safety and convenience, make their products a reliable choice for those seeking medical alert systems.
Installation Process
Setting up your new LifeFone device is a very straightforward process. In most cases, all your devices will be up and running in no time at all. Clear installation instructions are provided at the start of the user guide for each device.
As an example, we looked at setting up your LifeFone at-home landline system. To start, follow the instructions to connect your base system to a power supply and the landline phone network. Then, call the provided number to activate your device. Complete the emergency care plan agreement and post it back to the company within 7 days to ensure you’re fully covered at all times.
Contract and Fees
LifeFone’s 5 devices are available with a monthly subscription. There are no hardware fees, and discounts are available for longer subscriptions.
The 2 at-home medical alert systems cost $24.95 per month (at-home landline) and $30.95 per month respectively for an annual subscription. A standard at-home and on-the-go package starts at $36.95 per month, while the upgrade at-home and on-the-go VIP Active device costs from $39.95 per month.
LifeFone’s most recent release, the at-home and on-the-go VIPx device, costs $41.95 per month with an annual plan. This increases to $43.95 per month with quarterly payments or $45.95 per month with monthly payments.
An optional fall-detection pendant and monitoring services (from $5 per month) can be added to all packages. Plus, all packages come with a price-lock guarantee and a 30-day money-back guarantee for your peace of mind.
*last updated September 2022
Customer Service
If you need assistance setting up or using your LifeFone device, you can reach out to the customer service team. 24/7 support is available via phone or email, and you can expect the team to be responsive and knowledgeable.
Self-help resources are a little limited, but at least there’s a decent FAQ page containing well-written questions and answers about LifeFone’s services. There are also various system user guides to help you familiarize yourself with your new system.
Bottom Line
LifeFone offers a selection of medical alert systems, and its 24/7 monitoring and excellent coverage make it a leading option throughout the USA. You can choose from a number of mobile and at-home systems, and the installation process is very straightforward.
All systems come with a number of noteworthy features, such as a lifetime warranty, fall detection, and a 30-day money-back guarantee. We’d recommend at least looking into LifeFone if you need a new medical alert system for yourself or one of your loved ones.
About LifeFone
LifeFone has been working in the medical alert industry since 1976, and the company has grown to become one of the largest in its field. It has an A+ rating from the Better Business Bureau (BBB), and all devices come with 24/7 monitoring from US-based emergency response professionals.
Contact
Phone: 1-855-482-3945
Email: info@lifefone.com
